Custom Youth Services understands that this is a very emotional and stressful time for parents.

Therefore, we have developed some easy to follow steps and procedures to insure a safe and efficient transport process.  We also understand that each transport is unique to its own circumstances. Modifications to these procedures will be dealt with as encountered.

I. PRIOR TO TRANSPORT
Do not allow your child access to e-mails, program brochures, transport information, or web addresses.

Parents are required to have all information completed for transport prior to Agents' arrival. All program contracts and payment authorization need to be finalized and the permission to transport for Custom Youth Services must be signed.

Please disclose all appropriate information about your child including hobbies and interests. The more information we have about your child will allow us to better deal with situations as they are encountered.

Custom Youth Services allows only one (1) carry-on bag for your child during transport. Larger suitcases, roller bags and tote boxes are strongly discouraged. It is essential that our agents concentrate on your child rather than checking luggage and retrieving checked baggage.

Pack only essential items for your child's first two days of the program. The school will have a list of required items necessary for their program.  Please ship separately all other items not immediately required.

 All prescription medications MUST be given to the agents separately.

Do not send your child with a cell phone, credit cards, money, pager, etc. All meals and snacks are provided.

Please inform the Agents of any weapons or items in the home that could be used to cause harm.  If possible please remove such items before the Agents arrive.

Finalize dates of transport with the agents assigned to your case.   Parents and agents will decide the best time and appropriate location to pick up the child.

The ideal time and location to pick up the child is during late night hours at home while the child is asleep. In the case that the child must be picked up at a public facility (school, shopping mall, work, etc.) or at a relative's home, parents and possibly law enforcement may need to be present.

This must be authorized by the agents prior to transport.

The environment in which a child is picked up must be safe and secure for your child.

II. DURING PICKUP AND TRANSPORT
Parents will meet the Agents at the front door with the signed Permission to transport Form, any luggage, any contracts for the school and clothes the child can be dressed in for transport.  We require sandals or flip-flop type shoes.  These items will be placed in the car.

Parents will then take the Agents back to the child's room, wake their child and introduce the Agents.

Parents will explain to the child that they are in the custody of the agents, and that they are being escorted to a program /school.  Tell your child that you love them, and you feel this is in their best interest.

Parents will then leave the room and go to another area of the home. This allows full attention of the child to the Agents.  We have no problem with the parents listening in just so long as they are out of the presence of the child.

The Agents will explain to your child what is happening and will ask your child to dress in the clothes you have provided, and then escort them to the car.

They will be placed in the back seat with the child locks on and one Agent will sit beside them.  At this time we will proceed to the program or school.  It is our policy to expedite the transportation, reaching the final destination as quickly as possible.

It is very important for us to remove the child from the surroundings that they are comfortable in as quickly as possible, this makes them more dependant on the Agents and less likely of an attempt to run.  All airline reservations and transport time lines are made with this in mind.

Parents will immediately be notified of any changes in the itinerary.  The child will be told of the location of the school at the appropriate time. Custom Youth Services strongly recommends that parents do not call the agents while the transport is in progress.

It is highly recommended that the parents write letters for their child to read during the transport.

This gives you and your child a sense of a new beginning, and will allow you to tell your child things that previously you may have been unable to say.

III. AFTER TRANSPORT
Upon arrival to the program or school, agents will ensure delivery of checks to the school, contracts, and child's identification, medications and personal belongings.

Agents will report the details of the transport to the Intake personnel. Agents will then talk to the staff and where possible talk with students.

Agents will then notify you and your Educational Consultant of your child's demeanor during the transport process and details of the school, staff and all observations of your child made during the transport.

CUSTOM YOUTH SERVICES retains its integrity by being independent from all programs and schools.

The Educational Consultants we may recommend are independent from CUSTOM YOUTH SERVICES.

These consultants network with hundreds of programs and schools which can best help your child, as every child has her or his own unique set of circumstances.